Managed Mobile Services
At Maintel we’re experts in enterprise mobility, and help businesses of all shapes and sizes reduce travel, be more collaborative and get more done on
the go.
We help organisations define, deploy and support the right mobility and flexible working strategy, going beyond the basics of coverage, devices and tariffs and combining the right devices, connectivity and management tools with the right business applications.
We then integrate all of these services into a single, fully managed solution that enables you to outsource the cost of supporting your mobile fleet and internal mobility expertise to an expert partner.
This service is fully tailored to your needs with a selection of mix-and-match service modules that allow you to outsource certain tasks while keeping others in-house if required.
Our service desk-as-a-service, meanwhile, gives you the confidence that any issues will be addressed quickly and efficiently, focusing on end-user needs whilst ensuring compliance with your company’s mobile policy and strategy.
Maintel Managed Mobile Services
Key features of our managed service include:
Onboarding
A fully managed migration and implementation service that encompasses data cleansing to establish an accurate inventory when transitioning to a new provider. Also incorporates device staging, MDM set-up and the physical port of a customer onto a new mobile provider.
Device purchasing
Devices are supplied in accordance with your approved purchasing procedures and from a pre-agreed catalogue of authorised devices. Should any authorised device reach end-of-life during the term of the service, we will advise of suitable replacements.
Device staging
Maintel provides remote device set-up, whereby we fully configure your devices in accordance with your management, security and application policy before the device is shipped to the end-user. This service applies for new and replacement devices and includes adding the device and user details onto an MDM platform.
Device lifecycle management
Complete lifecycle management of a device including purchasing, delivery, management of a hospital stock holding, advanced replacement, refurbishment for further use by another user, device decommissioning and recycling.
Inventory and connection management
We maintain an accurate inventory of mobile assets, the operational and contractual state they are in, locations and owners. We also ensure that spare devices and numbers are used where possible, rather than taking out a new connection.
Managed telephone expense management (TEM)
This is the central repository for all asset, user and billing information. All customers have self-serve access, however as part of our managed service, we can maintain and update TEM as a service.
Managed mobile device management (MDM)
For organisations unwilling to self-manage their own solution, our MDM services include selection, installation and operation of a cloud platform for unified mobile device management. We can also take over the daily administration of your existing MDM set-up –- both options give you benefit of being able to deploy, manage and secure all mobile devices centrally, regardless of type or operating system.
Service desk
Our national service desk provides a single point of contact for multiple services. The service desk is manned 24×7 and customers can report any issues with the service at any time via phone, email or web portal. All calls are logged and managed through to completion on sophisticated service management platforms, allowing detailed reporting and customer tracking of progression at every stage.
Account management
We provide ongoing day-to-day account management to ensure your service is always running as it should be. A dedicated account manager ensures all issues are resolved quickly and efficiently, whether within Maintel, the mobile network provider or another partner.
Not sure which solution is best for you?
Our expert team is readily available to help with any questions you may have.