Webinars

View our up-coming webinars and browse our selection of On-Demand webinar recordings below.

On-Demand Webinars

Healthy Wealthy and Working? The Life of the Remote Worker

Tim Hiscox, Head of Digital Workplace at Maintel explores what solutions are available to help you create a digital workplace that will achieve the efficiency, functionality, and flexibility your organisation requires and much more.

In this video recording produced in conjunction with CCexpo 2020, Maintel’s Chief Strategy Officer, Rufus Grig, outlines several key insights on how digital channels can aid the move to remote working for contact centre employees.

Learn about the exciting new features of our recently relaunched Callmedia CX Now solution well as having our Customer Experience expert Paul Cox on hand who is eager to hear about the challenges organisations are facing.

Join us for the final installment of a series of three webinars, where Tlim Hiscox, explores Hybrid Working & collaboration tools for the Covid Secure Workplace.

Join us for part two in a series of three webinars, where Mike Gatty our Head of Secure Connectivity, joined by Rob Smith Product Manager explore the impact of this new world of secure hybrid working.

Join CX technology experts Rufus Grig, Paul Cox and Derek Lewis for the first of our Hybrid Working – Entering the New World Of Work series as they explore the impact of customer experience in this new world of hybrid working.

This webinar recording in partnership with Cisco and Highlight aims to introduce; the Cisco SD-WAN platforms and tools, demonstrating the value and business benefits SD-WAN can provide back into your own organisation, including our secure remote homeworking toolkit.

Learn more about how you can harness the power of cloud technology and evergreen networking to rethink higher education as we know it.

Together with Mitel we will delve into all aspects of the contact centre and demonstrate how embracing new technology can help you to provide better customer experiences.

Are you keen to find out about more what the future of contact centre technology looks like, and what it could do for your organisation? Join us and hear from CX experts as they explore CCaaS innovation.

This webinar recording will focus more on the secure side of how contact centre agents can work remotely, and how to implement a credible long-term home working solution for CX workers

Join Maintel’s Head of Finance & Legal, Jonathan Mobbs, Steven Goff our Cyber Security Specialist & Phil Strefford, Secure Document Specialist as they discuss advanced Secure Homeworking solutions for CX team engaged in the financial services industry.

In this short Q&A video, Maintel’s Senior Technical Consultants Mark Donovan and Phil Strefford discuss why Secure Document Management should play a keep component in your organisation’s Digital Transformation planning.

Security experts Mike Gatty, Steven Goff and Azam Anwar to discuss their individual professional thoughts on the potential data concerns and potential cyber security consequences of providing employees remote access to IT systems during the ongoing pandemic.

Tim Hiscox, Maintel’s Head of Digital Workplace sits down with Maintel’s Information Management expert Phil Strefford, to discuss a recent short survey conducted in light of the pandemic disruptions to help business response to the full potential challenges that lie ahead. 

Together with Cisco Meraki and analytics leader, Everyangle, Maintel will investigate how Cisco Meraki MV Smart Cameras with ‘Computer Vision Applications’ – technology can help retailers better understand their customer’s shopping habits. Plus much more.

Security threats are on the rise due to the pandemic disruptions and businesses adopting new working from home policies. Learn how to mitigate these risks in this home office security focused on-demand webinar.

Using Digital Deflection & Self Service to Handle Extraordinary Demand in a Crisis - Part 1

 In this two part webinar series, we will be reviewing various methods of providing self-service and using digital deflection to support customers and preserve service levels. 

Using Digital Deflection & Self Service to Handle Extraordinary Demand in a Crisis - Part 2

The second of a two part webinar series, Maintel CX experts further consider various and valuable methods of providing self-service and using digital deflection to create, deliver better customer experiences.

During the this webinar recording  you will learn how to integrate Mitel MiTeam Meetings with new or existing MiCollab configurations,them for added value and start increasing your return on investment.

In this webinar recording, hosted by Rufus Grigs our Chief Strategy Officer, we will be sharing with our Avaya customers these three key aspects of adapting to the post Coronavirus era with properly integrated and secure collaboration experiences

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