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Enabling customers to self-serve through improved digital channels, such as chatbots and online forms, helps organisations to reduced calls.
In part one of this two-part series, we looked at finding the right solution and now in the second half we focus on what needs to be in place specifically for resellers.
As more of us are now working from home the target pool is larger and therefore more interesting to hackers. In these uncertain times, the last thing any of us need is an additional negative event in our lives.
There are some basics that all desk-based people and knowledge-workers need to be effective from home.
We need to be conscious of the new risks working from home may hold and help to mitigate those risks where possible.
With so much resting on the solutions you choose to fuel your CX proposition, what are the first things you should be considered during the review process?
New technologies such as SD-WAN could well come into its own to significantly enhance performance during this period.
Innovative new players and offerings are driving wave after wave of digital disruption and the Finance and Insurance sector is faster, bigger, and more complex than ever before.
Maintel’s ICON Contact Chatbot provides organisations with the ability to enhance their websites and customer experiences.
New technologies such as SD-WAN could well come into its own to significantly enhance performance during this period.
Here are some key jumping off points for your business to consider in best enabling your agents to work from home, remain productive.
Over the years, mobile technology has revolutionised the way we work, rest, and play. There’s no denying it’s changed our lives, but the question we now face is can it save our lives?
Keeping control of mobile usage is a never-ending job. Especially in today’s world where mobile estates are continually evolving.
There are several ways around that, but none are fool proof – you can implement a roaming or spend cap but that can hinder genuine business use.
If digital transformation in the workplace wasn’t a priority for your business heading into 2020, it certainly should be now.
Here we outline 10 key things you should demand from your UCaaS and CCaaS providers to make the most of your investment.
Just a few years ago there was an expectation that we wouldn’t be talking about email as major customer interaction channel as we entered this third decade of the millennium.
There are many subtle benefits of migrating to the cloud that are often overlooked today, yet can be a real game changer for your organisation.
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