Whether it’s better visibility, information at the bedside, or engaging patients remotely, the healthcare market can expect big innovation in 2021.
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Following the turbulence of 2020, what can we expect from the Contact Centre industry this year? Read on for more information on our Customer Experience 2021 Predictions.
While Brits may be reluctant to speak to their parents on Zoom, the use of mobile and WhatsApp has continued to boom. On the flipside, the landline has continued its steady decline.
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