Our People

Maintel’s values live in its people. Read more about our purpose in our approach to see what we believe in. Here’s a little about the people who are delivering it

Experts in Digital Transformation

Our highly skilled, expert team are led in common purpose by an experienced management team focused on continuing our strong market growth, and upholding our reputation for excellence

A high level of practical and consulting skill; close relationships built on mutual respect with customers and solution partners; a commitment to realising a business vision through the transformative power of technology. These are just some of the things that define Maintel people. Any group of over 600 people is likely to be a diverse bunch of personalities. Well we’re no different.

Executive Management Team

Ioan MacRae
CEO

Ioan joined the Group and the Board as Chief Executive Officer on 14 October 2019. Prior to joining, Ioan was Managing Director for the UK and Ireland of Avaya, a global leader in communications and he has held other senior leadership positions in the industry both within the UK and internationally. 

Prior to Avaya, he was General Manager, UK, Ireland and Greece for Westcon Group. Ioan has a wealth of sales and management expertise in the technology sector which is coupled with considerable experience in leading businesses through periods of sustained growth.

Mark Townsend
Chief Financial Officer

Mark is a Chartered Accountant having qualified with Price Waterhouse (now PwC) in 1988. He has extensive operational and commercial experience across fast-moving consumer goods, retail, construction and rental sectors. 

Previously he was group finance director at Livingston Ltd. During his time there, he assisted in a successful sale of the business to a PE-backed acquirer. Prior to Livingston, Mark was group finance director at Brogan Group for 5 years and has held senior finance positions with Oriflame Cosmetics SA and Pitney Bowes Ltd.

 

Dan Davies
Chief Technology Officer

Dan joined Maintel in 2013 as part of the acquisition of Proximity Communications, where he was the Product and Solutions Director and board member. With over 20 years experience in the communications sector and an engineering and design consultancy background, he is driven by making sure our technology has a meaningful impact on our customers’ organisations, with business focussed outcomes that help them to achieve success.

Dan leads all R&D activity within Maintel including our Product Management, R&D engineering and software development functions, as well as heading up our Information Systems and Security teams.

Simon Ward
Group Sales and Marketing Director

Simon joined Maintel in May 2016 as part of the acquisition of Azzurri Communications, where he was Head of Enterprise Sales. He has over 20 years’ experience in communications technology, and has worked alongside our largest customers in the deployment of often new and innovative technologies and the subsequent management  and development of their estates. 

With a responsibility for Sales, Pre-sales, Marketing and Bids within Maintel. Simon is passionate about innovation, tackling business challenges, delivery of excellent customer service as well as staff and customer retention.

Gillian Bailey
Operations Director

Gillian joined the organisation in 2006 & has held a number of Senior operational roles,  currently responsible for Project Management, Provisioning & Operational Services.  

Gillian is passionate about driving a Customer first approach in Operations and ensuring that the services delivered look beyond the ever changing technology landscape to achieve key business outcomes for our customers.  The Operations function is one of the largest teams in Maintel and Gillian places a huge emphasis on our people through skills development, a wellbeing focus & various talent management initiatives.

Joanne Ballard
E.S.G Strategy and Compliance Director

Joanne joined Maintel in May 2016 as part of the Azzurri Communication acquisition and is responsible for the our ESG strategy and activities, ensuring Maintel lead in sustainability. 

Joanne has 25 years’ experience within communications and compliance and holds GDPR Practitioner, Lead Auditor and ITIL qualifications. Prior to Maintel, Joanne was Head of Business Process Improvement and Service Management for Azzurri and held lead roles within the Customer experience and Internal Governance functions at BT and Cable and Wireless.

Meet some of our wider team

Paul Bulmer
Director of Product Management at Maintel

Paul is our Director of Product and brings to Maintel a wealth of experience in building innovative solutions to meet today’s business challenges. He has extensive experience in creating new business opportunities, delivering change and strong business performance, having spent 17 years in a number of senior product, proposition and business development roles at KCOM.

His last role being Head of Product and Proposition for the KCOM National business. Prior to that he has worked in various UK and international management roles at Cable and Wireless.  Paul recently completed an EMBA at SKEMA business school.

Mike Gatty
Head of Secure Connectivity  

Mike is our Head of Secured Connectivity – which is one of our key go-to-market pillars encompassing WAN, LAN & Security services. Mike is passionate about ensuring customer success in a market space that is currently very transitional with the trends toward public cloud services, software-defined networks, big data, IoT and secure compliance. 

Paul Fawcett
Mobility Product Manager

Paul has launched many innovative products and services targeted at both businesses and consumers. These solutions comprise mobile connectivity, devices, applications, UC, converged communications, voicemail, conferencing, roaming and international calling. 

Robert Smith
Product Manager - Security & Networking

Within Product Management, I have a track record of defining product strategy, product launch and ongoing service improvement plans across a broad portfolio of services including SD-WAN, Next Gen Security, Mobile (Enterprise Mobility, IoT, M2M) and Unified Comms.

Got a Question?

Our expert team is readily available to help with any questions you may have.