Maintel for Retail

Be competitive by driving down costs and increasing customer engagement. Effectively integrate your online and in store experience, whilst ensuring customer data is secured

Retail Digital Transformation


There’s never been a better time to redefine the retail experience. By interconnecting stores and capturing data, new insights can be gained into what customers are buying and how they buy it.  

The lines between physical and digital retail are blurring. Customer expectations are higher than ever and competition is fierce, but getting it right can have a positive impact on sales.


Maintel can deliver communications solutions that help improve in-store customer experience, increase business efficiency, and deliver operational speed and agility. We’ve got the technology, experience, and knowledge to enable your transformation journey.


Today’s customers expect their in-store and online experiences to reflect one another. Modern retailers must be truly connected to deliver consistent customer experiences  through multiple channels and touch points.

Leading transformation in Retail

Technology plays an important role in driving efficiency and consistency in customer engagement. It can automate repetitive processes and free-up employee time to deliver exceptional customer service.

Timely responses and a consistent customer experience both online and in-store can be a real competitive advantage in a world where customers have short attention spans and countless choices. 

The threat of cyber attacks is significant, and data loss is more than just bad news – it can be catastrophic for brand reputation. Ensuring you are protected from vulnerabilities is essential.

View our Latest Retail Insights below:

Delivering a great customer experience is critical to the retail industry, and with so much competition, it can be the difference between who consumers decide to engage with and who is ignored. In this article, we look at how a seamless customer service is essential to positive buying behaviour and therefore retailer competitiveness, and how improving the digital experience can impact and improve retail profitability.

Changing consumer behaviour, along with the impact of COVID-19, has resulted in new expectations and requirements for the retail sector – prioritising your customer experience and effectively equipping you staff are absolutely vital.

Jonathan Mobbs and Laura Morgan-Rees are Maintel’s Retail specialists. They have worked with numerous leading retailers in the UK to solve various challenges.

Speak to them today to find out how they can help your retail business:

Jonathan Mobbs

Jonathan Mobbs

Head of New Business

Laura Morgan-Rees

Laura Morgan-Rees

Business Development Director