Whitepapers

Browse the selection of our white papers below, providing you with in-depth information on everything you need to know to help you on your digital transformational journey

Featured Whitepapers

University class and lecture attendance has fallen dramatically post-lockdown, and even those attending seem less engaged. As a result, many universities are concerned not only about the impact on academic success but also about students missing out on the vital interactions and social support in-person learning offers.

Public sector organisations have never been under greater pressure. Whilst commercial organisations were forced to shut their doors during the pandemic, this was not an option for those providing essential services. As life returns to normal the public expectation of a quality service has not diminished.

Maintel, in partnership with global network vendor Extreme Networks, is transforming critical network infrastructures for utility companies and other large enterprises.

As many other organisations, Housing Associations are on a Digital Transformation journey. Self-service, mobile apps and social interactions are deemed to be the quickest way to engage with tenants ultimately delivering a better digital experience.

This is perhaps a futuristic glimpse of the contact centre of the future. We need to leave the guesswork behind when it comes to delivering on the customer experience.

The COVID-19 pandemic has accelerated the pace of digitisation across the healthcare environment. Digital technology is rapidly being adopted across all clinical pathways and healthcare settings from primary, community and secondary care.

Our research found that online videos, chat forums, friends and family are all preferred mediums for six-in-ten (60.9%) when it comes to seeking help. Getting in touch with a contact centre is a call of last resort.

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