Maintel UC Analytics
Unlocking powerful insights and enabling better, data-driven decision making for your organisation.
Communications services hold a surprisingly enormous amount of hidden insights into the health and performance of an organisation, such as giving a picture of employee wellbeing, departmental performance, customer experience, compliance and more!
By visualising how these services are being consumed, both internally and externally, we can help your organisation to unlock these insights, turning it into meaningful outcomes that are more accessible to a wider set of stakeholders. As well as gleaning powerful new business insights, our analytics can help you…
- Plan your migration to the cloud,
- Unite disparate and siloed platforms together,
- Prove the ROI of new communications solutions,
- Maximise your investments by understanding user adoption,
- Create tailored and flexible dashboards.
Maintel UC Analytics solves the following challenges - and more ...
Can’t get data out of the legacy platform when considering moving to the cloud
Lack of visibility and data from older communications platforms
Siloed management of multiple communications platforms
Difficulty in proving the benefits/ business case after moving platforms due to the lack of comparable data
Struggling to know if and how to maximise our investment in new platforms
We sometimes have to deal with customer grievances, but don’t have the right data to verify or prove the issue
Only a few people know how to get the data out of our platforms and understand it
Our business requires reporting in a very specific way/format
Maintel UC Analytics works with the leading UC
on-prem, private and public cloud platforms:
Benefits
Our analytics solution works across single or multiple vendors. It integrates at the vendors platform/switch feed level, meaning we can help surface lots of insights directly from the platform that you don’t have today.Insights, Insights, Insights…
- Helps you establish a baseline of valuable usage data to influence the design of their new solution.
- Enables you to get more life out of your existing older platforms, giving you more return on your initial investments and paving the way for a longer term, insights driven plan.
- You can break down technology siloes and gain insights into what’s happening across their business, in a single place.
- Proves ROI by comparing stats from your new platform to your long term, historical data.
- You can understand who is effectively using your new platforms and who needs more support / training.
Wider Benefits
- Maintel UC Analytics enables the democratisation of your data – giving a wider group of business stakeholders access to valuable insights to help support and influence business decisions in their areas.
- No more static or rigid dashboards; whether it’s a specific metric you need to see or you need to view data by HQ / regional / branch/ department level, we can completely tailor your experience.
Contact Us
Our expert team is readily available to help with any questions you may have.