Analytics are key
Callmedia puts analytics tools in the hands of the people who need it with the InsightAnyware analytics tool, enabling both real-time and historic data trends to inform management and decision making, and to feed valuable customer insight back into the business.
Channels, channels, channels
Callmedia supports all major customer interaction channels, including inbound and outbound voice, web chat, email and SMS.
Integration, integration, integration
Callmedia has a very rich set of APIs and integrations with key business applications, allowing you to integrate customer experience technology deep into your workflow for improved operations and a better customer experience.