12 Customer Challenges your Digital Transformation Partner Can Help to Address
July 2, 2020
This article considers the range of challenges facing your customers that you need to be aware of.
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Information Management and Home Working: Streamlining Your Business Processes
June 18, 2020
In order to stay healthy, we are all being advised to physically distance ourselves from others as much as possible to prevent the further spread of COVID-19.
Transforming the Retail Customer Experience with Digital technology
June 9, 2020
Learn how you can you transform your Retail business and Customer Experience in a highly competitive market
Winning from the Inside Out: Prioritise Agent Retention in Financial Services to Improve Customer Experience
May 28, 2020
Enabling customers to self-serve through improved digital channels, such as chatbots and online forms, helps organisations to reduce calls.
10 things to consider when choosing a CX solution to sell to your customers – Part 2
May 26, 2020
In part one of this two-part series, we looked at finding the right solution and now in the second half we focus on what needs to be in place specifically for resellers.
Stay Alert Whilst Staying at Home: Keep on Top of Cyber Crime Concerns
May 20, 2020
As more of us are now working from home the target pool is larger and therefore more interesting to hackers. In these uncertain times, the last thing any of us need is an additional negative event in our lives.
The Plan to Rebuild: How businesses can address the “new normal”
May 20, 2020
There are some basics that all desk-based people and knowledge-workers need to be effective from home.
Remote Contact Centre Working: Are You Protecting Your People and Your Data Effectively?
May 13, 2020
We need to be conscious of the new risks working from home may hold and help to mitigate those risks where possible.
10 things to consider when choosing a CX solution to sell to your customers – part 1
May 5, 2020
With so much resting on the solutions you choose to fuel your CX proposition, what are the first things you should be considered during the review process?
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