Organisations are now seeking to improve their customer engagement. This means expanding communication channels, accelerating enquiry resolution, and creating a highly productive agent environment. Callmedia CX Now ensures that an agent’s time is optimised and delivers the maximum value for the organisation, which is essential for an efficient contact centre operation.
Handling an enquiry effectively, with a well-motivated and engaged agent, delivers a much better customer experience. The dynamic contact handling tools, including interaction history, email management, and multi-session web-chat, ensure that agent time is optimised wherever possible.