Maintel had worked with AVONWorldwide on telephony for a number of years and this project was born from these discussions because Maintel has always tried to understand AVONWorldwide’s business problems.
The client: AVON
The 14th largest beauty company and second largest direct-selling enterprise in the world. Avon is a global beauty company that celebrates innovation, honesty, inclusion and beauty.
The issue
Long wait times to get through to the call centre and the IVR solution had very basic features.
The project
A single voice solution from Maintel that maintains a consistent infrastructure across multiple markets and was appropriate for representatives of all levels of technical ability.
The outcome
Greater uptime, improved ability to capture orders, and allowed AVONWorldwide to maintain consistent levels of infrastructure region-wide.
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