Contact Centre as a Service
ICON Contact is Maintel’s Contact Centre as a Service solution. You can choose the contact centre and UC applications you need, and then we'll host and manage them. We’ll handle the technology, integration, support and updates; you simply focus on keeping your customers happy.
Anticipate your customers’ need with a flexible solution
ICON Contact delivers your telephony and contact centre infrastructure and applications with guaranteed quality and availability, on a simple cost per agent, per month.
Each ICON Contact service is designed to fit your unique goals. Whether you need the agility to respond to changing customer needs, to guarantee compliance or even just keep the costs down - ICON Contact can be shaped to suit. It’s simple, cost effective and incredibly flexible.
ICON Contact delivers:
We’re experts at managing your critical customer communications. But to ensure your peace of mind, we offer strict Service Level Agreements (SLA) which ensure sure your contact centre is doing exactly what you need it to do, without disruptions.