Make contact centres work better and reduce your costs
Callmedia Expert Contact is Maintel’s multi-channel contact centre solution. It makes contact centres work better, helping organisations be more efficient and provide higher levels of service to their customers .
Callmedia works independently of your telephone system, and can be deployed alongside Avaya Aura, Mitel MiVoice Business, and Microsoft Skype for Business, either on-premise or delivered ‘as a service’ from our ICON cloud.
By utilising industry-leading call and other media routing algorithms, you can achieve higher levels of service without increasing costs. Callmedia also enables you to offer a more personalised service through your customers by understanding the context within which the call, email or other interaction is taking place, and ensuring that the best agent is allocated a particular interaction.
That context is automatically displayed to the agent, enabling them to handle the interaction with the customer quicker and better.
Callmedia is available from Maintel as well as through our Partner Services.