Maintel helped Victim Support slash IT expenditure by 40 per cent with new fully managed IT infrastructure, including ICON Secure, ICON Connect and ICON Communicate.
Home » Call and Contact Centre Summit 2021 » Victim Support | Case study
The client: Victim Support
An independent charity for people affected by crime and traumatic events, with 120 locations across England and Wales.
The issue
A large, overly complex technology and communications infrastructure, comprising multiple service providers and technology.
The project
Update of IT server infrastructure and installation of ICON Secure, ICON Connect and ICON Communicate.
The outcome
Consolidating multiple technologies and service providers. 40 per cent saving in IT expenditure and fully scalable solution for future growth.
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