WEBINAR: Using Digital Deflection & Self Service to handle extraordinary demand in a crisis


by Anita Barratt

Events Manager


Fri, May 22, 2020 11:00 AM – 11:30 AM BST

Tue, May 26, 2020 3:30 PM – 4:00 PM BST

Location: Virtual Event


In this first of two short webinars, hosted by Rufus Grig our Chief Strategy Officer, we will be reviewing various methods of providing self-service and using digital deflection to support customers and preserve service levels. 

  • A review of how self-service options can increase contact handling capacity across voice & digital channels to make best use of the available live agents and advisors.
  • Observations on how organisations have quickly adapted their communications due to Covid-19 with views on what works well and some common shortfalls.
  • Advice on how to measure and evolve the adoption and impact that self-service and digital engagement can have on your communications strategy.

To register for the webinar please, click here