Fri, May 22, 2020 11:00 AM – 11:30 AM BST
Tue, May 26, 2020 3:30 PM – 4:00 PM BST
Location: Virtual Event
In this first of two short webinars, hosted by Rufus Grig our Chief Strategy Officer, we will be reviewing various methods of providing self-service and using digital deflection to support customers and preserve service levels.
- A review of how self-service options can increase contact handling capacity across voice & digital channels to make best use of the available live agents and advisors.
- Observations on how organisations have quickly adapted their communications due to Covid-19 with views on what works well and some common shortfalls.
- Advice on how to measure and evolve the adoption and impact that self-service and digital engagement can have on your communications strategy.
To register for the webinar please, click here