Financial Services sector leads the way when it comes to implementing digitisation plans
The report found that the top three benefits of digitisation within the FinServ sector were customer experience, customer insights and tech…
Agent Wellbeing and Retention for CX Workers Within the Financial Services Sector
With the number of contact centre agents working remotely higher than ever before, it’s vital for financial organisations to ensure that their teams are well connected, feel empowered, and remain fully supported despite the unusual circumstances.