Financial Services sector leads the way when it comes to implementing digitisation plans

The report found that the top three benefits of digitisation within the FinServ sector were customer experience, customer insights and tech…
Prioritise Agent Retention in Financial Services to Improve Customer Experience

Adapting the recruitment process and providing effective agent training are just some of the ways your finance and Insurance business can improve agent retention in your contact centre.
Embracing digital disruption in the Finance and Insurance markets

Innovative new players and offerings are driving wave after wave of digital disruption and the Finance and Insurance sector is faster, bigger, and more complex than ever before.