Customer Experience and the Rise of Conversational Analytics
A new generation of conversational analytics is now available with indexing of voice transcripts and text–based conversations that are augmented and enriched with AI and NLP functionality.
Maintel CEO Ioan MacRae Unveils Callmedia CX Now
Watch: Maintel’s CEO Ioan MacRae unveil Callmedia CX Now: “I am extremely proud to announce our new ‘Contact Centre solution of the future…”
Maintel launches Callmedia CX Now – ushering in the cloud-based contact centre of the future
Callmedia CX Now software integrates seamlessly into existing back-office processes and systems, and significantly improves contact centre productivity and cost to serve.
An overview of Callmedia CX Now with Maintel CEO Ioan MacRae
Listen to our CEO Ioan MacRae give a overview of the latest updates to our CX transformation solution for today’s agile contact centre: Callmedia Now.