ICON Contact
With our Contact Centre as a Service (CCaaS) solution, simply choose the contact centre and UC applications you need and let us manage the technology, integration, support, and updates.
Anticipate customer needs better with a flexible solution
Each ICON Contact Service is designed to fit your unique goals. Whether it is the agility to respond to changing customer needs, guarantee compliance, or even just keep costs down – ICON Contact can be shaped to suit you. It’s simple, cost effective, and incredibly flexible.
A quality-driven approach ensures that customer needs are always placed first. We work closely with partners, suppliers, and resellers to make sure problems are identified and resolved quickly.
ICON Contact is designed by experts to deliver a flexible, omni-channel contact centre shaped to suit the needs of your business and customers.
ICON Contact delivers:
A service built on years of experience delivering over 300 contact centre solutions for customers
Complete multi-channel functionality, just simply select the channels your customers prefer to use
A solution tailored to your contact centre and customer service strategy, with the ability to include customised applications.
Contact Centre as a Service
We’re experts at managing your critical customer communications. But to give you that extra peace of mind, we offer strict Service Level Agreements (SLA) that ensure your contact centre will be doing exactly what you need it to do, without disruptions.
Explore our CX Transformation Services
Have a question?
For more information about our services, get in touch with our expert on 0344 871 1122