Business communications is entering a new phase where communications and collaboration tools are collapsing distance between employees, breaking down barriers between teams, speeding up decision making and improving the quality of experience for business, their employees, their business partners and their customers alike.
Although many technology vendors are active in this area, collectively known as Unified Communications, the company at the forefront of this change is Microsoft with its Skype for Business offering.
As well-known as Microsoft is for productivity tools, operating systems, server environments and cloud services – it has not traditionally been known as a communications company.
However, five years after its acquisition of the consumer oriented Skype, Microsoft has now brought together its business communications heritage from Office Communicator and Lync together with global phenomenon and recognised verb that is Skype, to launch a unified communications suite that is the on the agenda of CIOs and IT directors throughout the globe.
However, for organisations considering taking the plunge, there are many questions:
- Are the tools mature enough to replace my legacy, but highly available and capable platforms?
- How will I migrate from one to the other?
- Will my people adapt to new ways of working?
- Will my traditional telco partners still be able to work with me so I can keep my numbers?
- How will I continue to support my customers & business partners? Will these tools enhance or hinder my interactions with my key stakeholders?
In short – is this technology “fit for business”.
Rufus Grig joined by 4 expert practitioners to discuss these and other aspects of this minor revolution in communications.
- Rufus Grig, Group Strategy Director at Maintel – Chair
- Ian Woolner, Senior Product Marketing Manager at Skype for Business
- Steve Palmer, Head of Cloud Services at Maintel
- Tom Gutteridge, Product Marketing Manager – Professional & Managed Services at Maintel
- Paul Cox, Customer Experience Specialist at Maintel