When: 17th September 2019 and 1st October 2019
Location: 2 London Wall, Barbican, London EC2Y 5AU
At Maintel, we understand that in today’s digital age the challenge of how your customers contact you and what they expect from their Contact Centre experience with you is more important than ever as the market place becomes increasingly more competitive. Exploiting Omnichannel solutions can solve this challenge by allowing your customers to contact you over multiple channels such as text, email, web chat and any number of social media channels allowing you to support the experience customers demand.
In addition to managing those communications efficiently in their own right, organisations need to be able to visualise a series of related interactions across those channels and deal with communications in an effective and consistent manner to deliver excellent customer experience.
The good news is that technology is now more accessible and affordable than ever before. Now is the time to invest in proven Omnichannel solutions to drive the evolution of your communications.
For more than 20 years Maintel has delivered Customer Experience solutions to some of the largest brands in the country. Working together with Mitel, a recognised provider of proven Contact Centre technologies, we can provide you the opportunity to drive operational efficiencies, business performance, and customer satisfaction.
Taking advantage of the single suite approach will enable you to manage multiple related communications and process those interactions, against clear SLAs, consistently and efficiently with consolidated reporting to drive continuous improvement around Customer Experience. To read the full agenda click here:
To find out more about Mitel’s latest Omnichannel capabilities and how Maintel can assist you to further develop your investment in Mitel’s Contact Centre solutions, we will be hosting two exclusive events (each event will deliver the same content – delegates can just select the most suitable date for them) at Mitel’s new state of the art offices and demonstration suite at No.2 London Wall Place.
To attend this event, click on your preferred date below and register via the link and we will be in touch to confirm your place.
17th September 2019: Register to Attend Here
1st October 2019: Register to Attend Here