Embracing Digital Transformation in the Contact Centre

We are teaming up with Genesys to host an exclusive event on 6th December at the Shangri-La @ The Shard, where special guest Alexander Michael from Frost and Sullivan will deliver a presentation and whitepaper on The dangers of standing still with legacy contact centre systems - sharing insights on digital transformation and cloud migration and its effect on contact centre performance.

Digital transformation is changing the way we do business – whether it’s at point of sale, in the customer contact centre or in the back office.

Leveraging technology to better meet changing customer needs, wherever they are and however they are interacting with you, is essential to remaining competitive in a fast-moving business landscape. This is especially true for the contact centre.

In addition, today’s markets are expanding and end-customers are more knowledgeable, placing greater pressure on contact centres to provide first-class customer experience – which relies on both customer-friendly automated systems and well-trained agents. But if contact centres rely on inflexible legacy technologies, customers will naturally move to competitors offering a superior customer experience. Agents will switch companies as well, gravitating toward contact centre environments with the latest tools that enable them to efficiently help customers.

This exclusive event brings together leaders in contact centre technology, giving you the answers you need. Places are limited – to secure your place, please register here or if you have any questions email our Events Manager,


The Shangri-La at The Shard, London


6th December

Lunch served from 1pm. Meeting 2 – 5pm followed by drinks and canapés.