Implementation of Avaya Aura Contact Centre
Staffed by 150 full-time employees, the Hillarys contact centre
manages both inbound and outbound traffic, following up quotes and resolving queries. It also supports field advisors when they’re with customers by answering enquiries.
After a comprehensive tender process, Hillarys selected the Avaya Aura Contact Centre, running on the Avaya Communication Server 1000, implemented by Maintel.
Of course, all of these features depended on the successful implementation of the core telephony platform and contact centre