Customer Experience

Giving customers an experience that enables them to communicate on any channel anywhere, any time. Self-service is a focus, as is human empathy to deliver superior employee and customer experiences and ultimately outcomes.

The mechanics of achieving this ‘perfect state’ are often complex and require innovative design, integrations and managed service support to meet a client’s specific needs.

Interacting with customers has never been more important, but it’s also never been so complex. Organisations can manage multiple channels of communications and capture all customer interactions through a single integrated contact centre platform

Giving employees one intuitive platform to work flexibly from anywhere and customers and citizens multiple ways to connect. This is important for driving customer satisfaction, and retaining and attracting employees

 

 

 


Improve customer journeys

 

 

 

We will also help you manage and develop your CX operations – helping your people deliver the best possible service and using the data from each customer interaction to give you insights that help you improve your service, your products and your overall experience.

Maintel’s deep experience in CX technology and operations can help you to deliver:


  • True omni-channel customer contact – the tools to interact on any channel and to provide the routing and reporting to ensure you always respond in the best way possible
  • Secure all your transactions – from payment process to handling of sensitive and confidential information
  • Self service – enabling your customers to serve themselves where appropriate – from AI driven chat services to Interactive Voice Response  (IVR)
  • An integrated experience for your front-line staff – embedding the communications technology with your customer data and line-of-business applications, reducing training times and making the most of every interaction

View our latest Customer Experience Insights

Maintel Customer Experience Services

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You choose the contact centre and UC applications you need, and then we host and manage them. We’ll handle the technology, integration, support and updates; you simply focus on keeping your customers happy.

Maintel Software is a growing and increasingly important part of Maintel. It is a Microsoft Gold ISV Partner, a member of the Avaya DevConnect programme and part of the Mitel Solutions Alliance.

 

 

 

“At Maintel, not only have we embraced the most innovative customer experience technologies available, we’ve also adjusted our delivery of solutions to ease challenges for the businesses we work with.”

 

 

 

 

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Maintel Software

Contact Us

Our expert team is readily available to help with any questions you may have.