This policy has been developed by the Quality Manager with Management review team and it is our statement of intent for our Quality Management system.
Maintel is committed to their strategy of placing quality at every stage of their business.
Maintel senior management endeavour to inspire and lead all its employees with various media and communication styles and activities to achieve a company-wide system of continually improving quality, making sure all employees are involved in the aim of the highest standards achievable, meeting the requirements of customers, suppliers and in accordance with applicable legislation.
The Quality Process
In line with our Quality manual and by using key performance indicators, regular Management review and quality audits to measure and continually improve our performance throughout the company, always with customer satisfaction and commitment to service in mind.
Maintel endeavour to focus on customer needs and experiences to help offer the best possible service with competitive prices and to satisfy customer needs at all times. We have a customer complaints system for when things may go wrong and in line with this we operate a charter for excellence in service.
Maintel actively operates an Environmental Policy throughout all areas of their business to enhance employees and the community at large and is certified with ISO 14001:2004. As a member of the British safety council we have a pro-active safety culture and Health and Safety policy for all employees and contractors and are certified to OHSAS18001:2007.
Maintel are certified to ISO 9001:2008 standard and current certificate is available upon request.