The holiday shopping season – aka the ‘golden quarter’ – is fast approaching, but the ongoing COVID-19 pandemic continues to cause uncertainty and create new and unusual circumstances that retailers and shoppers alike must adapt to.
Read our latest blogs on how to deliver exceptional customer experience and CX Transformation for your contact centre environments
Student Retention: How can higher education organisations tackle student churn in the face of change?
Student Retention has always been a priority for Higher-Education institutions, but the impact of the ongoing #pandemic has pushed this to the top of the list. Learn more about what this means for your organisation and how you can address these concerns:
Is your organisation equipped to embrace the changing nature of Customer Contact? We have some key insights to help you enable the Contact Centre of the future, read on to learn more.
In part one of this two-part series, we looked at finding the right solution and now in the second half we focus on what needs to be in place specifically for resellers.
We need to be conscious of the new risks working from home may hold and help to mitigate those risks where possible.
With so much resting on the solutions you choose to fuel your CX proposition, what are the first things you should be considered during the review process?
What key things should you consider in supporting your agents to Working from home and uphold an excellent Customer Experience amidst Coronavirus disruptions? Here are 3 key things to keep in mind:
Here we outline 10 key things you should demand from your UCaaS and CCaaS providers to make the most of your investment.
Just a few years ago there was an expectation that we wouldn’t be talking about email as major customer interaction channel as we entered this third decade of the millennium.
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