From remote working best practices to the newest trends in customer experience transformation, follow our blog to discover real-world ideas and solutions that will help your business continuity
With so much resting on the solutions you choose to fuel your CX proposition, what are the first things you should be considered during the review process?
Innovative new players and offerings are driving wave after wave of digital disruption and the Finance and Insurance sector is faster, bigger, and more complex than ever before.
What key things should you consider in supporting your agents to Working from home and uphold an excellent Customer Experience amidst Coronavirus disruptions? Here are 3 key things to keep in mind:
Over the years, mobile technology has revolutionised the way we work, rest, and play. There’s no denying it’s changed our lives, but the question we now face is can it save our lives?
Just a few years ago there was an expectation that we wouldn’t be talking about email as major customer interaction channel as we entered this third decade of the millennium.