Remote Contact Centre Working: Are You Protecting Your People and Your Data Effectively?
May 13, 2020
We need to be conscious of the new risks working from home may hold and help to mitigate those risks where possible.
Blogs
From remote working best practices to the newest trends in customer experience transformation, follow our blog to discover real-world ideas and solutions that will help your business continuity
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Blogs
10 things to consider when choosing a CX solution to sell to your customers – part 1
May 5, 2020
With so much resting on the solutions you choose to fuel your CX proposition, what are the first things you should be considered during the review process?
Cyber Crime: What challenges does your organisation face?
April 30, 2020
New technologies such as SD-WAN could well come into its own to significantly enhance performance during this period.
Embracing digital disruption in the Finance and Insurance markets
April 28, 2020
Innovative new players and offerings are driving wave after wave of digital disruption and the Finance and Insurance sector is faster, bigger, and more complex than ever before.
Maintel launches Chatbot as a Service solution
March 26, 2020
Maintel’s ICON Contact Chatbot provides organisations with the ability to enhance their websites and customer experiences.
Secured Connectivity: Keeping Your Business Securely Connected Through Turbulent Times and Beyond
April 7, 2020
New technologies such as SD-WAN could well come into its own to significantly enhance performance during this period.
How to Best Enable Your Contact Centre Agents to Work from Home During Lockdown
April 2, 2020
What key things should you consider in supporting your agents to Working from home and uphold an excellent Customer Experience amidst Coronavirus disruptions? Here are 3 key things to keep in mind:
Big Brother or Bright Idea? Using Mobile Technology to Control Coronavirus Outbreaks
March 27, 2020
Over the years, mobile technology has revolutionised the way we work, rest, and play. There’s no denying it’s changed our lives, but the question we now face is can it save our lives?
10 Things You Should Demand From the UCaaS and CCaaS Provider You Use for Your Customers
March 10, 2020
Here we outline 10 key things you should demand from your UCaaS and CCaaS providers to make the most of your investment.
Rotten Apple or Low Hanging Fruit? – Email Management in 2020
March 14, 2020
Just a few years ago there was an expectation that we wouldn’t be talking about email as major customer interaction channel as we entered this third decade of the millennium.
10 reasons for a cloud-based solution in 2020
January 14, 2020
There are many subtle benefits of migrating to the cloud that are often overlooked today, yet can be a real game changer for your organisation.
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