The Plan to Rebuild: How businesses can address the “new normal”
May 20, 2020
There are some basics that all desk-based people and knowledge-workers need to be effective from home.
Blogs
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Blogs
Remote Contact Centre Working: Are You Protecting Your People and Your Data Effectively?
May 13, 2020
Whilst digital transformation has countless benefits for business, we have to keep in mind the potential CyberSecurity implications. Learn more:
10 things to consider when choosing a CX solution to sell to your customers – part 1
May 5, 2020
With so much resting on the solutions you choose to fuel your CX proposition, what are the first things you should be considered during the review process?
Cyber Crime: What challenges does your organisation face?
April 30, 2020
New technologies such as SD-WAN could well come into its own to significantly enhance performance during this period.
Embracing digital disruption in the Finance and Insurance markets
April 28, 2020
Innovative new players and offerings are driving wave after wave of digital disruption and the Finance and Insurance sector is faster, bigger, and more complex than ever before.
Maintel launches Chatbot as a Service solution
March 26, 2020
Maintel’s ICON Contact Chatbot provides organisations with the ability to enhance their websites and customer experiences.
Secured Connectivity: Keeping Your Business Securely Connected Through Turbulent Times and Beyond
April 7, 2020
New technologies such as SD-WAN could well come into its own to significantly enhance performance during this period.
How to Best Enable Your Contact Centre Agents to Work from Home During Lockdown
April 2, 2020
What key things should you consider in supporting your agents to Working from home and uphold an excellent Customer Experience amidst Coronavirus disruptions? Here are 3 key things to keep in mind:
Big Brother or Bright Idea? Using Mobile Technology to Control Coronavirus Outbreaks
March 27, 2020
Over the years, mobile technology has revolutionised the way we work, rest, and play. There’s no denying it’s changed our lives, but the question we now face is can it save our lives?
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