Knight Frank

Knight Frank is an independent, global real estate consultancy providing an integrated commercial and residential offering. Headquartered in London with 330 offices worldwide, employing more than 12,500 professionals and spanning five continents, Knight Frank provides the highest standards of quality and integrity in global residential and commercial property advisory services. It has a reputation for uncompromising professionalism. 

The challenge

As a premier real estate consultancy, service quality and professionalism are core values. Providing the tools and working practices that enable staff to convey these values day-to-day is a top priority for Knight Frank’s IT team.

When staff started implementing DIY Wi-Fi in branch offices and using their own tablets for work purposes, Knight Frank quickly saw the business value and sought to design and deploy a global mobility strategy.

By standardising the company’s approach to mobility, the IT team would have more visibility of the network, could better manage and improve network quality of service, and help mobilise real estate applications to increase sales.

From the customer’s perspective, a mobile workforce would demonstrate efficiency, professionalism and a slick back-office operation. 

The solution

Knight Frank evaluated a number of WLAN vendors before choosing  an Aerohive solution from Maintel, a trusted partner for 14 years.

Aerohive’s technology demonstrated the resilience, scalability and simplicity that would allow Knight Frank to deploy and manage a WLAN to in excess of 200 offices worldwide.

In particular, Aerohive’s controller-less architecture enables a zero-touch deployment model, allowing for fast, easy and cost-effective service roll out.

The choice of Aerohive by Maintel reflects its form in delivering resilient networks: for 12 years, Maintel has designed and maintained an Avaya converged IP network and failover solution at Knight Frank’s London HQ, as well as LAN services at its UK branch offices.

The results

Within four months, the Aerohive WLAN was fully operational in Knight Frank’s UK and European offices, and the solution is currently being deployed in APAC.

Aerohive’s zero-touch deployment model enables Maintel to create the specification for each access point via the cloud-based management system HiveManager Online. The AP is then shipped directly from the factory and installed locally to the relevant office.

This feature allows Knight Frank to very quickly bring new offices onto the network, as well as ensuring the same consistent, high quality of service to staff and customers worldwide.

Softer benefits to the business include hot-desking capabilities – staff can walk into any office and use their company-issued iPad or iPhone without needing to reconfigure settings. For customers, the ability to easily view multimedia presentations of real estate options is a real win.

In short, the Aerohive WLAN from Maintel is helping facilitate Knight Frank’s business values.

“New office? No problem. Aerohive’s WLAN technology is easy to deploy and manage, enabling us to roll out a global mobility strategy with no fuss. Maintel consistently delivers innovative, high quality IT solutions that meet our business objectives and exceed our expectations. “

– Hardesh Degun, Partner Infrastructure Manager, Knight Frank