Maintel helped Endsleigh achieve £1.3million in operational savings by implementing systems to effectively plan, measure and evaluate contact centre resources.
The client: Endsleigh Insurance
A UK insurance intermediary specialising in the student, education, graduate and sport markets.
Making day-to-day operational decisions and longer term projections was difficult with existing systems.
Implementation of a workforce optimisation project based on the Avaya Workforce Management platform.
There has been a total of £1.3m in operational savings through better resource allocation.
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