Maintel helped Endsleigh achieve £1.3million in operational savings by implementing systems to effectively plan, measure and evaluate contact centre resources.
Home » Endsleigh Insurance | Case study
The client: Endsleigh Insurance
A UK insurance intermediary specialising in the student, education, graduate and sport markets.
The issue
Making day-to-day operational decisions and longer term projections was difficult with existing systems.
The project
Implementation of a workforce optimisation project based on the Avaya Workforce Management platform.
The outcome
There has been a total of £1.3m in operational savings through better resource allocation.
Our expert team is readily available to help with any questions you may have.
Be the first to hear about our upcoming product releases, events and regular expert insights by completing the form below:
© 2023 Maintel
Cookie | Duration | Description |
---|---|---|
cookielawinfo-checkbox-analytics | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics". |
cookielawinfo-checkbox-functional | 11 months | The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". |
cookielawinfo-checkbox-necessary | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary". |
cookielawinfo-checkbox-others | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other. |
cookielawinfo-checkbox-performance | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance". |
viewed_cookie_policy | 11 months | The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data. |