Endsleigh Insurance | Case study

Endsleigh Insurance | Case study

Maintel helped Endsleigh achieve £1.3million in operational savings by implementing systems to effectively plan, measure and evaluate contact centre resources.

At a glance

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The client: Endsleigh Insurance

A UK insurance intermediary specialising in the student, education, graduate and sport markets.

The issue

Making day-to-day operational decisions and longer term projections was difficult with existing systems.

The project

Implementation of a workforce optimisation project based on the Avaya Workforce Management platform.

The outcome

There has been a total of £1.3m in operational savings through better resource allocation.

“Maintel doesn’t simply install systems and leave you to it – they are more than happy to do all the legwork for us to ensure every project is successful. ” 

 
 

Phil Baker, Head of Operational Change, Endsleigh Insurance

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