Your Maintel customer portal is changing…
As of the 13th October 2021, all support tickets will be managed using the new ICON Portal.
What to expect?
From the 13th October 2021, you will need to login to the ICON Portal to view, comment on or create support or change tickets.
Your existing customer portal login will not be carried over, please request access to the new Portal via the ‘Request Access’ feature on the login screen, alternatively, speak to your CSM.
The existing Maintel Client Portal should no longer be used.
What will happen to my old tickets?
All your historical tickets will be carried over onto the new system, any open tickets will remain open and will be viewable from the ICON Portal.
What features will I see in ICON Portal?
It provides clear and intuitive ticket management as well as updates on all open Quotes and Projects, Circuit and Application status monitoring.
The ICON Portal is to become the window onto all your Maintel services, bringing together all your information into one place. The Portal will rapidly develop and evolve and we will bring you regular updates as these are launched.
What do I need to do?
If you have not already been given an account by your Customer Success Manager, please contact them to create one. Alternatively, simply request access via the ‘Request Access’ feature, accessible via the login screen on the new ICON Portal.