Contact Support - Maintel

Contact Support

Maintel provides technical support to our customers, service providers and partners through our offices in the United Kingdom.

We are here to help

Maintel has established functional and hierarchical customer escalation processes. If at any point, during the lifecycle of an incident a customer wishes to escalate an incident they should:

  • Contact the Maintel Customer Service Desk on 0344 871 1122 or service@maintel.co.uk or at http://www.maintel.co.uk/customer-service-portal. NB: For Priority 1 issues please call in.
  • State the Incident Ticket Reference Number 
  • Provide a reason for escalation – this could include the business impact of the incident becoming greater or the need to fast track an incident

Former Instrinsic customers

If you are a former Intrinsic customer, you can access the  intouch portal here: https://customer-portal.intrinsic.co.uk