Maintel provides technical support to our customers, service providers and partners through our offices in the United Kingdom.
We are here to help
Maintel has established functional and hierarchical customer escalation processes. If at any point, during the lifecycle of an incident a customer wishes to escalate an incident they should:
- Contact the Maintel Customer Service Desk on 0344 871 1122 or firstname.lastname@example.org or at http://www.maintel.co.uk/customer-service-portal. NB: For Priority 1 issues please call in.
- State the Incident Ticket Reference Number
- Provide a reason for escalation – this could include the business impact of the incident becoming greater or the need to fast track an incident
Former Instrinsic customers
If you are a former Intrinsic customer, you can access the intouch portal here: https://customer-portal.intrinsic.co.uk