City & Guilds

City & Guilds are the UK’s leading awarding body; helping two million learners work towards one of its qualifications every year. City & Guilds wanted to procure a cost effective service and get more from their existing infrastructure.

They also wanted a long term strategic telecoms partner that could help take them on ‘the journey’ to a fully integrated unified communications environment, as they believe this is the best way to support their business objectives of enhancing staff collaboration and productivity.

The Solution

City & Guilds chose Maintel to consolidate four existing telecoms suppliers (covering mobility, IP telephony, audio/video conferencing, calls and lines and support) into one managed service.

They used Maintel’s insight service to understand how they could make immediate cost savings. This gave them the confidence to change to a managed service model, moving away from incumbent suppliers Vodafone, Cable & Wireless Worldwide, BT and Britannic.

Maintel then upgraded City & Guilds’ entire IP telephony network to the latest version of Mitel’s Communications Director software, giving all of City & Guilds’ staff standardised telephony features and the ability to ‘hot desk’ from any location, as well as access to a single global directory. Wi-Fi has also been installed into City & Guilds’ London headquarters. 

“We try to think as radically as possible about technology. As part of the RFP, we asked: ‘Do 500 people really need both a mobile and a fixed line phone?’ We want to get to the point where the choice of device is irrelevant – we just want to provide staff with the communication services they need regardless of their location. “

– Ian Turfrey, IT Director, City & Guilds

The benefits

Major cost reductions:

The commercial evaluation identified savings of 33% on their fixed voice estate and 41% on their mobile estate. This gave City & Guilds the confidence to change to the managed service model, moving away from incumbent suppliers Vodafone, Cable & Wireless Worldwide, BT and Britannic.

Innovative technology and telecoms platform:

Maintel will continue to assist City & Guilds in their quest to use ICT in a radical and strategic way to drive real business change, through a planned and phased unified communications strategy.

Advanced functionality for mobile workers:

City & Guilds are taking advantage of Fixed Mobile Convergence (FMC), through Maintel’s Mobile Extension (Mobex) and Mobile Extension Zone (MEZ) services. These join City & Guilds’ fixed and mobile estates together, to deliver advanced functionality usually only found on fixed phones, to mobile handsets. FMC creates one integrated group telephony estate and allows for more efficient tariffing and reduced call costs.