Bringing order to communications chaos

Harnessing the full range of communications technologies

Harnessing the full range of communications technologies

Collaboration is rising up the corporate agenda as businesses seek new ways of enhancing business agility, efficiency and productivity. Many businesses congratulate themselves that they have harnessed the full range of communications technologies, from audio visual (AV) conference suites to Unified Communications (UC) in their quest to improve the way they work across organisational and physical boundaries.

Harnessing the full range of communications technologies
When it comes to user experience...

When it comes to user experience...

Their employees may well disagree, however. User experience is one of the most powerful motivating forces in technology, and people will always gravitate towards the tools they find easy and intuitive to use. When workers prefer consumer-focused platforms like Instagram, Facebook and Snapchat to their employer’s preferred means of communication then there’s clearly a disconnect that needs to be resolved. When businesses encounter consumer platforms, they typically face a dilemma: either they ban all but employer-sanctioned tools, leading to rejection of those tools by workers and a failure to make the hoped-for agility and productivity benefits; or they enable employees to self-serve, with predictable results for security and compliance.

Are businesses missing the trick?

Are businesses missing the trick?

Maintel’s mission is to help people connect, communicate and collaborate simply, flexibly and securely, using the best available tools, and as such we’re often concerned that businesses are missing a trick when it comes to getting the benefit from new technologies and communications platforms. That’s why we commissioned independent research to look at employees’ attitudes towards the use of, and preferences towards, communications technologies, with the goal of encouraging businesses to re-think the way they share information, communicate, and work more efficiently towards their common goals.

The independent research was conducted by 3Gem Research & Insights in Spring 2018 and polled 1,000 employed adult respondents in the UK.

Download our research report

Are businesses missing the trick?

What should organisations do?

In this video, Rufus Grig, CTO at Maintel and David Groves, Director of Product Management advise organisations three simple steps in order to avoid the security and compliance risks and avoid further “communications chaos” in your organisations when it comes to comms platforms.

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We made it simple for you! Get a quick overview of our research by looking at the stats in this infographic and share this on social media to spread the news!  

Download the infographic here

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