Callmedia works independently of your telephone system, and can be deployed alongside Avaya Aura, Mitel MiVoice Business, and Microsoft Skype for Business, either on-premise or delivered ‘as a service’ from our ICON cloud.
By utilising industry-leading call and other media routing algorithms, you can achieve higher levels of service without increasing costs. Callmedia also enables you to offer a more personalised service through your customers by understanding the context within which the call, email or other interaction is taking place, and ensuring that the best agent is allocated a particular interaction.
That context is automatically displayed to the agent, enabling them to handle the interaction with the customer quicker and better.