Call & Contact Centre Expo 2020

Home | Call & Contact Centre Expo 2020​

by Anita Barratt

Events Manager

Date:  10th-11th November 2020 

Location: Virtual Event

 

Maintel are proud to be sponsoring the Call and Contact Centre Expo again in 2021, this time taking place virtually!

We will be sharing the exciting new features of our recently relaunched Callmedia CX Now solution well as having our Customer Experience experts on hand who are eager to hear about the challenges organisations are facing going into 2021 and how Maintel can help you overcome these. 

Be sure to join us for our breakout sessions – we have two presentation slots throughout the event; Paul Cox, Senior CX Architect at Maintel will be exploring the obstacles around Contact centre hybrid working – adapting to the new normal at 10.00 on Day 1 and Rufus Grig, Maintel’s CSO will be discussing Using digital channels to transform Customer Experience at 11.10 on Day 2.

 

If you haven’t registered already, you can do so here: Should you wish to book some time in for a 121 with one of our experts, please email anita.barratt@maintel.co.uk with a preferred time and we will endeavour to arrange this.

Paul Cox, our Senior CX Architect here at Maintel delivers a preview of what to expect if you may be struggling with contact centre challenge due to disruption caused by the pandemic and practical solutions such as Callmedia CX Now that can help boost productivity and agent retention.