IP Office Security Certificate Alert

Some customers who access the IP Office telephone system using “System Status Application” may observe a red critical alarm (under Alarms->Service):

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Tom Gutteridge

07th January 2020

by Tom Gutteridge

Product Marketing Manager

Some customers who access the IP Office telephone system using “System Status Application” may observe a red critical alarm (under Alarms->Service):

“TLS certificate is due to expire.  Type: Trusted store certificate.  Days Remaining XX”.

This may be observed on later software versions of IP Office (e.g. 9.1, 10.x or 11.x) whether the phone system is standalone 500v2, IP Office Server Edition (including both servers and any gateways), Application server or UC Module.  This alarm has been observed on a number of customer sites.

The cause is a default Verisign security certificate included by the manufacturer Avaya expires at the 7 February 2020.  This certificate is no longer used by any software and so there is no operational impact, however it does cause the alarm. 

Given the certificate is no longer used, this alarm can be safely ignored, however Maintel are aware that this alarm will cause some concern for customers.  Maintel engineers are aware of the problem and the actions required to resolve it. 

The work can be carried out in normal operating hours, as the work is not service affecting.  Maintel engineers will endeavor to implement this change remotely, albeit where remote access is not available, or other circumstances, this may require an engineer to visit site to resolve. 

If you are experiencing this issue, and require further assistance, please raise a ticket with the Maintel Service Desk.

Please note: where customers do not have access to the phone system and are therefore not seeing the issue, Maintel will contact you if the symptoms are observed and address the phone system issue on your behalf.