Maintel & Avaya

At Maintel we’ve partnered with Avaya for over 20 years, and hold more Avaya accreditations than any other UK partner.

Our extensive experience and expertise enables us to take on, deliver, support and manage any type of deployment – whether that’s large, complex Avaya contact centre systems or simpler IP telephony and UC solutions.

Because of our depth of knowledge across all voice and contact centre technologies, we can integrate Avaya solutions with other platforms, enabling us to provide single solutions that simply work for your business – leaving you to get on with what matters without worrying about technology.

We combine Avaya’s highly robust and resilient technology with our expertise and focus on services to help you transform your business by:

  • Removing and reducing maintenance burden from your IT team by providing technical support and managed services
  • Ensuring you’re getting the most out of your technology investment through regular engagement with your service delivery and account management teams.
  • Introducing you to next-generation capabilities through regular engagement
  • Delivering managed services that keep your people productive and able communicate with customers, partners and each other, wherever they are.

Unique challenges, innovative solutions

As a top-tier Diamond Avaya Partner, we offer unparalleled expertise and knowledge across the Avaya product portfolio – all backed up by excellent technical resource.

We help customers across the UK operate and maximise their contact centres and communication infrastructure, and are committed to investing in our staff to ensure they’re among the highest accredited in the industry across our entire product portfolio.

We were the first Avaya UK partner to achieve all five Service Expert accreditations across UC, contact centre, data, SME and unified messaging. Our Avaya support base extends to hundreds of customers, supported by an industry-leading team of over 75 Avaya qualified engineers.

Take a look at our Avaya credentials:

  • Avaya Diamond Partner
  • 2016 Avaya Technical Excellence award
  • 2015 Avaya Service Excellence award
  • 2014 Avaya Technical Excellence award
  • 2012 and 2013 Most Notable Customer Wins for Avaya Networking
  • 2012 and 2013 Avaya Partner in Customer Excellence Designation

Delivering real contact centre innovation

In addition to our standard range of services across installation, project management and support, Maintel also provides consultancy on improving your day-to-day contact centre operations.

Our consultants have extensive experience operating and advising contact centres of all shapes and sizes, and are fully versed in Avaya’s technologies as well as additional products that can be integrated with the Avaya stack to deliver improved performance and customer satisfaction.

Cloud and managed services

Whilst we’ve delivered many systems on-premise, Maintel’s true expertise lies in delivering communications technology as a service. Our ICON Communicate and ICON Connect offers enable you to leverage Avaya technology without having to dedicate resource for in-house experts to make the technology work.

The benefits our customers receive from utilising our managed services include:

  • Reduced cost of ownership and operation
  • Higher levels of availability
  • Access to our Avaya experts at any time
  • Lower technical and commercial risks

Our services extend from UC and contact centre to telecoms services and connectivity and across the cloud and data centre. Unlike some providers who focus on ‘point’ solutions that address a single business problem, we focus on the overall business outcome, to help our customers work and communicate better, faster and gain a competitive advantage.