Financial services

Putting the customer first, every time

Responding quickly to customers across channels and building long-term satisfaction remain key for financial services organisations operating in a highly competitive market. What’s more, PCI compliance and FCA regulatory requirements demand that systems and customer communications are secure, robust and traceable at all times.

At Maintel we’ve helped some of the UK’s leading financial services organisations transform the way they work with contact centre and unified communications technology. Our managed services enable organisations to become more agile and responsive, help teams better communicate both with each other and their customers, and remove the roadblocks to productivity. 

Staying ahead in a multi-channel world

We empower banks and insurers to enhance collaboration, customer engagement and profitability. We help financial services organisations facilitate seamless, multi-channel customer contact with maximum uptime by connecting remote workforces, deploying high availability contact centre technology, transitioning telephony from ISDN to SIP and more.

Our solutions harness leading-edge technology from a full spectrum of vendors, in addition to our own feature-rich, high availability contact centre platform Callmedia Expert Contact. This technology enables us to deliver a complete omnichannel experience for financial services organisations. In fact, we support over 10,000 contact sector agents across financial services businesses UK-wide.

Value-driven benefits

We help businesses transform the way they communicate through a combination of industry-leading technology platforms and fully managed services, helping financial services organisations to:

  • Improve communication and collaboration between teams, boosting productivity
  • Speed up problem escalation and resolution, bolstering customer loyalty
  • Better utilise manpower through workforce optimisation, streamlining costs
  • Improve customer service and drive cross sales, up sales and new sales 
  • Attract and retain employees with the right tools and systems
Case studies
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