Presales Consultant Avaya

Presales Consultant - Avaya

JOB TITLE:                Presales Consultant - Avaya

DEPARTMENT:         Presales

REPORTING TO:      Presales Manager

LOCATION:             Flexible – Ideally South of England or Midlands


Summary of Role:

Maintel is a leading independent provider of Unified Communications, Contact Centre, Voice, Mobile and Data solutions. With more than 20 years’ experience, Maintel specialises in combining technologies from leading vendors and carriers with the skills of our experts to provide complete end-to-end solutions to our clients.

Supporting 10,000 customer sites, both in our home markets in the UK and Ireland, as well as Europe and globally with our partners.

Maintel provides complete solutions across voice, data and mobile, supported by highly skilled staff in specialist areas throughout the design, implementation and support process. Our people are what make us different; we have developed a reputation as experts in our fields of operation and have a proven track record in consistently delivering solutions that surpass  requirements and exceed expectations.

Job description: 

The Presales consultant’s primary role is to take responsibility for the overall design of customer solutions and provide a trusted advisor relationship to key accounts. It is vital for the presales consultant to retain ownership of the solution design during the customer engagement phase working alongside the account manager to finalise the customer proposal.

To design innovative technology solutions that meet the business demands of the customer and to enhance manufacturer recommended best practices by assisting to develop Maintel best practices and design guidelines to form proven, tightly integrated solutions.

To carry out pre-sales design activities including but not limited to, requirements gathering/analysis, high level design outline, bill of materials, technology demonstrations, presentations, schematics, scope of work documentation and to assist the sales team with the production of proposals and bid responses.

To analyse and understand the business applications in use and identify where communications enablement of these could add value to a customer by increasing productivity, removing inefficiency and driving down costs. To assist the sales team in generating revenue and increasing margin levels set by the business.

The presales consultant must be an accomplished presenter and demonstrator who is comfortable presenting and demonstrating technology at senior management level and to large customer
audiences. The quality of all presentation material and documentation produced must be of high level.

At Maintel we pride ourselves on the quality of our technical documentation. The Presales Consultant is responsible for the creation of design documentation (High level design) for medium and/or complex projects. It is important that the documentation is accurate and highly presentable, ensuring that the proposed solution meets or exceeds customer expectations.

Main Tasks


  • Customer requirements gathering and analysis
  • High Level solutions design for small or medium projects
  • Presentations
  • Technology demonstrations
  • Technical ownership of bid responses
  • roduction of proposal / work order technical documentation, schematics, bill of materials etc.
  • Responding to RFP, ITT & RFI requests


  • Provide support to the Project Management and professional services team during the project kick off cycle.
  • Act as customer liaison for future requirements

 Required skills:

A thorough data communication TCP/IP Suite of Protocols, Telecoms, Contact Centre and business application knowledge is required. Multi-vendor product knowledge is desirable in order to offer a
true "Trusted Advisor" consultancy service. A high Microsoft Visio and Office suite competency is also essential.

An advanced understanding of the following technology area is required:

  • Avaya Unified Communications in an enterprise architecture model and preferably a certified voice professional (APDS - UC)

An intermediate understanding of the following technology area is very desirable:

  • A good understanding of TCP/IP, OSPF, MPLS, Switching, Routing.
  • Networking technologies; LAN, WAN, WLAN, Firewall, etc.
  • IP Telephony Protocols (SIP, H323 etc)

Any understanding of the following technology areas would also be advantageous:

  • Legacy Nortel solutions; CS1000, Meridian, CallPilot, Symposium, Contact Centre (AML/MLS)
  • Avaya Contact centre in an enterprise architecture model and preferably a certified contact centre professional (APDS)
  • Call recording and workforce management solutions applications, preferably Avaya WFO or Verint
  • Virtualisation, experience with VMware systems and software a plus

Ideally the presales consultant should hold certification within their areas of subject matter expertise.