Network Solutions Project Coordinator

Network Solutions Project Coordinator

JOB TITLE: Customer Services Advisor
DEPARTMENT: Mobile Service Team
REPORTING TO: Commercial Manager

Job Purpose

To take incoming service requests via phone and email, and action in a timely manner and ensuring customer service standards are upheld. To process and manage all sales related administration for the retention and acquisition of mobile proposition customers.

Main Responsibilities

  • To ensure all incoming calls are answered within 3 rings
  • Day to day reactive customer service
  • Processing new mobile connections/ renewals for the Sales team
  • Handling all admin for the above
  • Handling ad hoc service requests for customers - i.e. PAC requests
  • Processing device exchanges via O2 and Vodafone
  • Processing general customer service requests - i.e. sim swaps, bolt on changes, tariff changes etc
  • Raising and monitoring network faults
  • Ensure stock inventory is managed and maintained accurately.
  • Order logging – logging all sales orders
  • Manage the customer journey from paperwork to activation
  • Hardware Ordering as needed
  • Raising and resolving customer billing queries


Must have previous customer service experience ideally in a telecoms or IT environment.  Experience in Microsoft Excel is desirable.


Contributory pension scheme, discounted private health care scheme, death in service insurance scheme, income protection scheme, childcare vouchers and Share incentive scheme – (subject to qualifying employment period).

If you think you have the right skills, please send your CV with a cover letter to