Billing Specialist

Billing Specialist

JOB TITLE: Billing Specialist

Job Purpose Statement:

To issue all invoices to customers with the appropriate backing data, in line with customer requirements and terms of contract. This will include the following:

1)    Ensure actual billing is checked and reconciled back to input sources e.g. Access Dimensions to AKJ / SME / Sales Order Processing / Projects / Kingfisher

2)    Collation of CDR’s and monthly rental files, ensuring accuracy when loading into our billing system, error checking and invoicing from these files

3)    To liaise with Data & UC Co-Ordinators on a daily / weekly / monthly basis to ensure customer site registers are kept up to date

4)    To ensure all Data additions / ceases / changes are updated in billing system for invoice and corresponding backing data is produced.

5)    To produce all recurring invoices from billing system on a weekly / monthly / quarterly / annual basis dependant on contract terms

6)    To ensure all billing schedules received from Focalpoint are collated and input onto relevant system for billing

7)    Ensure all customer billing queries are investigated and resolved, liaising with internal departments and external customers to ensure quick payment of invoices

8)    Issue credits to customers for any overcharges after receiving the correct approvals

9)    To aid with the Data Billing Migration from SME over to AKJ

Job Accountabilities:

  • Accuracy of any billing – projects, maintenance, CPC, Fixed Lines & Calls and Data Billing
  • Addition of new services and cease, working closely with the provisioning and project teams to achieve results
  • Dealing with customer queries both over the phone and email in a timely manner, ensuring all SLA’s are met
  • Working closely with the credit control team
  • Aid with the Data Billing Migration Project
  • Understanding the connections register and functionality, ensure that it’s kept up to date for the rest of the business alongside provisioning.

Key Challenges:

  • Working to tight deadlines
  • Understanding the different types of billing which Maintel undertake
  • Working with a variety of key systems
  • Working well under pressure and certain key times of the month, where focus will be to ensure all billing is completed      within exact timeframes
  • Good understanding of CDR billing/recurring billing
  • Working as a team, ensuring any areas are covered and being versatile in the role

Specific Job Knowledge, Skills and Experience:

Skills and Abilities

  • We need someone who has good attention to detail
  • Excellent Microsoft Office particularly Excel (Intermediate to advanced only) skills
  • Good communication skills (Oral & written)
  • Embraces and is adaptable to change
  • Team player and willing to cover team workload during periods of absence
  • Cope in a high pressure, tight deadline environment
  • Someone who takes pride in their work
  • Keen to learn and help improve systems and processes

Job Knowledge

  • Able to deal with  stakeholders at all levels within the business
  • Background in financial processes and procedures


  • Experience of Access Dimensions would be advantageous
  • Experience of Projects would be advantageous

To apply, please send your CV to