Unified communications

If we’re not helping you do your job, we’re not doing ours

Good communication helps your people to be more productive, responsive and to collaborate more effectively with colleagues, partners and customers. But you can’t take the systems which enable your communications for granted. Communications technologies are changing, and changing the companies that are using them.

Unified communications (UC) brings together different types of communications into one cohesive solution that enables you to make contact and collaborate faster, using the best channel for each interaction.

The latest technologies can be complex to deploy and integrate. To capitalise on them you may need more resources, new skills or to drive cultural changes in how your organisation and your people communicate and operate.

Maintel works with you to deliver a communications infrastructure that lets your organisation become faster, more flexible and more efficient.

Become more agile.  Focus on people, not technology

Done properly, collaboration allows organisations to be leaner, more flexible and yet also more accountable. It shortens lines of communications and speeds up workflows. It moves businesses closer to their customers.

Our core business is about enabling people to work together more efficiently. To achieve this, we can help you deploy a wide variety of applications, services and technologies, including IP telephony, IM, Presence and video conferencing.

We work with you to deliver systems that help speed up your business. By highlighting the best way to contact someone at any given time, you can reduce wasted time on failed calls or unanswered emails and work with much greater agility.

 

A better fit means better performance

Maintel recommends best-of-breed UC vendors that truly meet your needs, selecting the appropriate service for every situation, delivered as a managed solution. We’re highly accredited and experienced with Avaya, Mitel, Cisco and Microsoft and can weave all their available technologies into a solution that fits and delivers the best value for your business.

For many organisations, moving towards a full UC capability means a transition from a traditional infrastructure to a new one. Whether that is from a traditional PBX from Avaya or Mitel to their own advanced UC solutions, or moving from these same PBXs to a new environment such as Microsoft’s Skype for Business. This transition takes planning and experience of both the old and new to ensure minimum disruption and protection of your investment.   

Maintel’s ICON Services enable you to move your UC infrastructure into the cloud.  It’s creating new, more favourable business cases, promoting mobility and offering the exciting potential for integration with complementary cloud services.

The simplicity of a single partner

We think you should always enjoy the ease and quality of service that comes from dealing with a single point of contact. So while your ideal solution may blend the best technologies, you'll only ever deal with us. 

To make the most of your technology investment, we know your new systems and services will probably need to work alongside existing ones. We’ll work with you to evolve and troubleshoot your current infrastructure and technology. Of course, if you prefer revolution to evolution, we can also provide a complete refresh.

Effective action from effective communication

Mutual understanding is core to both good communications and ensuring people take the right actions. Sometimes a simple SMS text or an email is what you need to deliver a simple bit of information. At other times a face-to-face discussion is the only way to resolve a complex issue, whether in person or via a video chat.

Technology today offers so many more ways to communicate; you need to ensure that you make the right options available to your people. Our UC solutions are designed to fit your specific requirements. We enable your people to communicate how they need to, whether one to one or in multi-party conference, so that the necessary action is taken based on a quality communication.

Further reading

Unified Communications as a service

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Unified Communications systems

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Video, Audio and Web Conferencing

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Telephone network services

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Messaging, presence and collaboration

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