Managed mobility services

Outsource the management of your mobile fleet

At Maintel we’re experts in enterprise mobility, and help businesses of all shapes and sizes reduce travel, be more collaborative and get more done on the go.

Our managed mobility services services help businesses remove the complexities created by a mobile workforce, building integrated, fully managed enterprise mobility solutions that enable mobile workers to be productive and efficient wherever they are.

We help organisations define, deploy and support the right mobility and flexible working strategy, going beyond the basics of coverage, devices and tariffs and combining the right devices, connectivity and management tools with the right business applications. We then integrate all of these services into a single, fully managed solution that enables you to outsource the cost of supporting your mobile fleet and internal mobility expertise to an expert partner.

Our vendor independence means we offer industry-leading mobility components from multiple providers, manufacturers and partners. This gives us access to a broad spectrum of devices and providers to meet your needs, enabling us to build tailored solutions that start with you. 

 

 

Device and application management as-a-service

ICON Mobilise supports all of your enterprise mobility management needs, integrated with a single, fully managed solution, delivered as a service.

This takes away the burden of supporting your mobile fleet, while delivering operational advantage and commercial benefit with:

  • Access to highly trained professionals with leading expertise
  • 24x7 support for your mobile devices
  • Access to a full spectrum of market-leading devices, applications and providers
  • Lower administration costs and less need for dedicated internal resource

This service is fully tailored to your needs with a selection of mix-and-match service modules that allow you to outource certain tasks while keeping others in-house if required. Our service desk-as-a-service, meanwhile, gives you the confidence that any issues will be addressed quickly and efficiently, focusing on end-user needs whilst ensuring compliance with your company’s mobile policy and strategy.

We also help you to continually evolve by embracing and integrating innovative new technologies through ongoing service and technology reviews.

 

 

 

Maintel managed mobile services: key features

 Standard features of our managed service include:

Onboarding

A fully managed migration and implementation service that encompasses data cleansing to establish an accurate inventory when transitioning to a new provider. Also incorporates device staging, MDM set-up and the physical port of a customer onto a new mobile provider.

Device purchasing

Devices are supplied in accordance with your approved purchasing procedures and from a pre-agreed catalogue of authorised devices. Should any authorised device reach end-of-life during the term of the service, we will advise of suitable replacements.

Device staging

Maintel provides remote device set-up, whereby we fully configure your devices in accordance with your management, security and application policy before the device is shipped to the end-user. This service applies for new and replacement devices and includes adding the device and user details onto an MDM platform.

Device lifecycle management

Complete lifecycle management of a device including purchasing, delivery, management of a hospital stock holding, advanced replacement, refurbishment for further use by another user, device decommissioning and recycling.

Inventory and connection management

We maintain an accurate inventory of mobile assets, the operational and contractual state they are in, locations and owners. We also ensure that spare devices and numbers are used where possible, rather than taking out a new connection.

Managed telephone expense management (TEM)

This is the central repository for all asset, user and billing information. All customers have self-serve access, however as part of our managed service, we can maintain and update TEM as a service.

Managed mobile device management (MDM)

For organisations unwilling to self-manage their own solution, our MDM services include selection, installation and operation of a cloud platform for unified mobile device management.

We can also take over the daily administration of your existing MDM set-up –- both options give you benefit of being able to deploy, manage and secure all mobile devices centrally, regardless of type or operating system.

Service desk

Our national service desk provides a single point of contact for multiple services. The service desk is manned 24x7 and customers can report any issues with the service at any time via phone, email or web portal. All calls are logged and managed through to completion on sophisticated service management platforms, allowing detailed reporting and customer tracking of progression at every stage.

Account management

We provide ongoing day-to-day account management to ensure your service is always running as it should be. A dedicated account manager ensures all  issues are resolved quickly and efficiently, whether within Maintel, the mobile network provider or another partner.

 

Further reading

Mobility management and security

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Mobile devices and connectivity

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Mobile workforce productivity

Read more

Home and remote working

Read more