Supporting your infrastructure, your apps and your people
Maintaining your communications infrastructure is essential. But this usually comprises of a complex array of communications technologies, spanning different sites, often delivered and supported by a number of vendors. This can create headaches, inefficiencies and increased costs for your business; while distracting and tying up your ICT resources.
We understand that you have your own unique IT setup that you rely on. We’re experts at helping you to analyse, design and deploy a tailored and efficient support model to keep your communications up and running effectively.
Communications is our business
Our support capabilities have been refined over many years supporting thousands of complex communications solutions. We believe our people, processes and systems offer an unmatched ability to tailor support services to your needs.
We’re experienced in delivering and supporting communications services including telephony, networks, contact centres, mobility and unified communications. It means that we understand the specific technical demands of maintaining your real time applications, such as voice or video, where poor performance can have an instant impact on your business.
Whether your communications systems are situated on-premise, in the cloud or a combination of both, we can ensure they continue to run smoothly. In fact, we have hundreds of people dedicated to front line ICT support, monitoring and managing our customers’ communications services.
Our support services underpin all of our managed communications services and are backed by our established technical response and resolution Service Level Agreements (SLAs).
Our support services capabilities include:
Of all the independent managed service providers in the UK, Maintel has one of the largest national teams of technicians accredited across technologies from Cisco, Avaya, Mitel, Unify and HP.