We focus on our customers’ needs to make sure you can too
Your contact centre must be flexible enough to adapt to new technology, processes and customer demands. Cloud services promise to unshackle you from the limitations of ageing systems and tight budgets. But cloud contact centre applications can often disappoint. Limited functionality and an inability to tailor your customers’ experience must be balanced against the cost savings and flexibility of moving to the cloud.
ICON Contact is different. It delivers a hosted, enterprise class Contact Centre as a Service solution that combines the flexibility of the cloud with the features of a highly capable on-premise solution.
You choose the contact centre and UC applications you need, and then we host and manage them. We’ll handle the technology, integration, support and updates; you simply focus on keeping your customers happy.
Delivering outcomes, not technology
ICON Contact delivers your telephony and contact centre infrastructure and applications with guaranteed quality and availability, on a simple cost per agent, per month.
Each ICON Contact service is designed to fit your unique goals. Whether you need the agility to respond to changing customer needs, to guarantee compliance or even just keep the costs down - ICON Contact can be shaped to suit. It’s simple, cost effective and incredibly flexible.
ICON Contact delivers: