Support & Professional Services

Maintel is one of the UK’s largest providers of voice and data solutions, delivering maintenance support and professional services to businesses throughout the country. Building on 20 years experience and with more than 100 engineers working across 10,000 sites, Maintel has developed a truly nationwide presence.

Our engineers and technical support team are highly trained and qualified by leading manufacturers of voice and data products, providing exceptional service, skills and expertise to a wide range of businesses, including organisations where reliable communication solutions are mission critical, such as police forces and NHS Trusts.

Maintel holds first class accreditations with leading system manufacturers enabling us to provide a high quality service and support for all their products. We work in close partnership with the suppliers allowing us to utilise their expertise whenever required, assuring our customers of the best possible support for their communications solutions.

One Contact

Maintel provides one point of contact and one point of ownership for all your voice and data requirements, regardless of system supplier. We employ highly skilled staff, trained to deal efficiently with your requirements. Additionally we have established relationships with trusted partners, enabling us to deliver a managed service, ensuring customers of swift fault resolution and minimum disruption to your business operations.

Flexible Cover

We tailor our support cover to suit your requirements. Whether you are looking for a support cover during standard working hours or require fully comprehensive 24/7/365 support, we will work with you to understand your business and tailor a solution to meet your needs.

Flex24 – Cover when you need it. Maintel’s Flex24 solution is developed for businesses that do not require a full 24/7/365 cover yet would like the added reassurance of support when they need it. Flex24 is an add-on to your standard cover and allows you to call out an engineer to fix a fault outside of business hours and you only pay a fixed fee, regardless of when the engineer is called out or how long it takes to fix the fault.

Webcall

Maintel’s online fault management tool makes it easy to log and track the progress of faults. Webcall gives you a view of the status, history and call statistics of faults reported. The system also provides real time KPI's, SMS and email alerts set by user-defined parameters for full audit trails including time and date stamped service history.

Moves, adds and changes

With business needs changing so frequently Maintel's daily remote programming allows adjustments to your maintenance and support to be made within 24 hours of request. Maintel also provides services such as handset facility changes, voicemail support and general technical advice.

IT infrastructure

Maintel provides fully integrated IT infrastructure Services to supply, install and configure to meet your networking needs offering maintenance on routers and switches from all leading manufacturers.