Maintel has established functional and hierarchical customer escalation processes. If at any point, during the lifecycle of an incident a customer wishes to escalate an incident they should:
- Contact the Maintel Customer Service Desk on 0344 871 1122 or firstname.lastname@example.org or at http://www.maintel.co.uk/customer-service-portal. NB: For Priority 1 issues please call in.
- State the Incident Ticket Reference Number
- Provide a reason for escalation – this could include the business impact of the incident becoming greater or the need to fast track an incident
Former Instrinsic customers
If you are a former Intrinsic customer, you can access the intouch portal here: https://customer-portal.intrinsic.co.uk